Most consider it an honour to be pilloried by Mad Magazine’s “Usual Bunch of Idiots.” Everyone from the current Dark Night Batman movie to Harry Potter has been skewered by their classic satiric style. It’s good fun. That is until Al and friends messed with the gang at Circuit City.
One could not, until noon today, [...]

A benefit (and possible business idea) of this week’s travels abroad are two gem websites designed to help one quickly bypass phone “service” PBX queues and get to the right live person that can help you with your problem. Twice today I have been flummoxed by automated phone systems that will not let me speak [...]

Poor Travis, the guy can’t win for losing. His University days were spent like many a fine young scholar, tanking up on beer. When he graduated he bought two suits from the Men’s Wearhouse in Topeka, Kansas which on its website offers free alterations, “Because you never know when you’re going to gain or lose [...]

The Consumerist website showed this graphic recently about poor service received by Comcast Cable and telephone subscribers across the USA. It was part of an internally circulated Powerpoint presentation by a call centre manager on their CQE (Customer Quality Experience) programme and the lack of seriousness with which it is taken inside the company culture.
You [...]