British shopping institution Marks & Spencer lost 25% of its share value yesterday when its Executive Chairman Sir Stuart Rose announced that due to a lack of consumer confidence, same period store sales were down 5.3% and revenues for the full calendar year would fall by 20%. It must be really bad if people have […]

The BBC reported a Missouri, USA car dealership offered a promotion where if one buys a car or truck, they can get either $250 in petrol vouchers or a free handgun. UK laws forbidding gun ownership aside for the moment, if they were to change, could this be a marketing opportunity for businesses in the […]

The Consumerist website showed this graphic recently about poor service received by Comcast Cable and telephone subscribers across the USA. It was part of an internally circulated Powerpoint presentation by a call centre manager on their CQE (Customer Quality Experience) programme and the lack of seriousness with which it is taken inside the company culture.
You […]

The Tesco, Sainsbury and ASDA chains have all recently attempted to jump on the green bandwagon. Turning out lights at night, offering replacement re-useable bags for plastic and other small but visible steps to help become more carbon neutral. The question on this Earth Day is

Easter morning the kids scurried around the house in search of sweets. They excitedly rushed around the house to find chocolate eggs and bunnies, jellied eggs, frosted cookies and a false-bottomed plastic form in their Peter Rabbit Collection bucket showing only 50% of the product one thought was there.