The Long and Winding Road to Service Hell
By Denis Campbell • Apr 22nd, 2008 • Category: Business
37-years ago, I began my first job working after-school in a family owned market. 89-year old founder Angelo Tedeschi was wheeled by pushchair through each store talking with customers and employees (most of whom he knew by name). He asked about everyone’s family and checked the condition of the store with his name on the [...]
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