The Champion of Skycaps, Waitresses and Delivery Drivers
By Denis Campbell • Aug 2nd, 2008 • Category: Innovators The name “Sledgehammer” Shannon Liss-Riordan has become a nightmare for companies from American Airlines to Starbucks Coffee, FedEx to the Four Seasons Hotel and Ruth’s Chris to Saugus, Massachusetts’ landmark Hilltop Steakhouse.
The message is simple, deny your tip-dependent staff their due or change their classification to obfuscate your own culpability or otherwise discriminate against your [...]
