Terminal 5 – The Service Nightmare Continues
By Denis Campbell • Jul 12th, 2008 • Category: Features
Coming to London this summer? Flying a British Airways long haul flight to Heathrow? You too could be a loser in the T-5 baggage lottery. Yesterday we learned Terminal Five still loses 900 bags each day. And that’s an improvement. Complain or demand satisfaction too vociferously and you could find yourself arrested and facing an [...]
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