Progressive News and Commentary from the UK, EU and US by Europe-Based US Journalist Denis Campbell and Colleagues.

Friday
21st November, 2008

Posts Tagged ‘India’

Halala ngosuku lokuzalwa Madiba

By Denis Campbell • Jul 18th, 2008 • Category: Features
Your life is an inspiration to all.
Nelson Mandela is 90 today. It has been a yearlong celebration lasting his entire 90th year and culminating with a huge concert a fortnight ago in London’s Hyde Park. While 63-years of freedom can never make up for the 27 spent on Robben Island in Cape Town Harbour as [...]


Lorry Drivers Go-Slow During PMQ’s

By Denis Campbell • Jul 3rd, 2008 • Category: Politics
Diesel fuel averages £1.32 per litre in the UK or $10.11 per gallon. Since truck stop pumps dispense fuel at a rate of 120 litres a minute, 1,000 litres on average per tank means $2,600+ per. A huge percentage of the increase is in the form of taxes and thus truckers want Whitehall to do [...]


Service’s Sorry State

By Denis Campbell • Jun 21st, 2008 • Category: Features
The Consumerist website showed this graphic recently about poor service received by Comcast Cable and telephone subscribers across the USA. It was part of an internally circulated Powerpoint presentation by a call centre manager on their CQE (Customer Quality Experience) programme and the lack of seriousness with which it is taken inside the company culture.
You [...]


Still Waiting to Hear from Ben

By Denis Campbell • May 8th, 2008 • Category: Business
About two months ago I wrote an article for the Welsh national newspaper asking CEO Ben Verwaayen about the horrifically bad service BT provides. Now it seems they and the industry are in a spot of trouble for the 0870 number scheme where you pay between .10 and .50 pence per minute for YOU to call [...]