The Champion of Skycaps, Waitresses and Delivery Drivers
By Denis Campbell • Aug 2nd, 2008 • Category: Innovators
The name “Sledgehammer” Shannon Liss-Riordan has become a nightmare for companies from American Airlines to Starbucks Coffee, FedEx to the Four Seasons Hotel and Ruth’s Chris to Saugus, Massachusetts’ landmark Hilltop Steakhouse.The message is simple, deny your tip-dependent staff their due or change their classification to obfuscate your own culpability or otherwise discriminate against your [...]
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