A benefit (and possible business idea) of this week’s travels abroad are two gem websites designed to help one quickly bypass phone “service” PBX queues and get to the right live person that can help you with your problem. Twice today I have been flummoxed by automated phone systems that will not let me speak [...]

 (Reprise post from 31 May)
In 1966, five years before the opening of his crown jewell theme park in Orlando, Walt Disney succumbed to cancer. His service legacy lives on through the Disney Institute where executives from around the globe come to embrace the Disney ethos and, in theory, bring Walt’s Way to their businesses.
Walt ensured [...]