Ten years abroad and I have to say it is getting better. I now have C-SPAN and MSNBC streaming live convention feeds on each computer, CNN is taping on SKY+ in case Mr. Sandman calls before 5 am local time. The DNCC have an amazing online HD Player for streaming video that is better than [...]
The BBC reported a Missouri, USA car dealership offered a promotion where if one buys a car or truck, they can get either $250 in petrol vouchers or a free handgun. UK laws forbidding gun ownership aside for the moment, if they were to change, could this be a marketing opportunity for businesses in the [...]
The Consumerist website showed this graphic recently about poor service received by Comcast Cable and telephone subscribers across the USA. It was part of an internally circulated Powerpoint presentation by a call centre manager on their CQE (Customer Quality Experience) programme and the lack of seriousness with which it is taken inside the company culture.
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