Progressive News and Commentary from the UK, EU and US by Europe-Based US Journalist Denis Campbell and Colleagues.

Thursday
20th November, 2008

Posts Tagged ‘bill gear’

Bovis Homes v. the Bottali Family

By Denis Campbell • Aug 4th, 2008 • Category: Reflections
Sitting on the beach in Scotland I was reading the newspaper when an article caused coffee to spurt out from my nose. 7-months after closing and taking ownership of his new Bovis Home, Rennie Bottali was fighting the builder to create a liveable home for him and his family.
Rennie reached a point of frustration large [...]


Bring Back Uncle Walter’s Way!

By Denis Campbell • Jul 20th, 2008 • Category: Innovators
 (Reprise post from 31 May)
In 1966, five years before the opening of his crown jewell theme park in Orlando, Walt Disney succumbed to cancer. His service legacy lives on through the Disney Institute where executives from around the globe come to embrace the Disney ethos and, in theory, bring Walt’s Way to their businesses.
Walt ensured [...]


The Long and Winding Road to Service Hell

By Denis Campbell • Apr 22nd, 2008 • Category: Business
37-years ago, I began my first job working after-school in a family owned market. 89-year old founder Angelo Tedeschi was wheeled by pushchair through each store talking with customers and employees (most of whom he knew by name). He asked about everyone’s family and checked the condition of the store with his name on the [...]