from the Latin Quo Vadimus. Where are we headed? And do we know why? Analysis and features that help connect us by EU-based, US journalist Denis Campbell and colleagues.

Innovators

Happy #@$&£#! Birthday PayPal

By Denis Campbell • Jul 3rd, 2008 • Category: Innovators

The company everyone loves to hate turned 10 this week. Using any working e-mail address they can link to your credit card or bank account to transfer money simply and easily. They revolutionised the way money is securely wire transferred across the globe. Top e-bay business users hate the percentage rates they charge, but love […]



You Can Finally Rest George

By Denis Campbell • Jun 23rd, 2008 • Category: Innovators

George Carlin was always moving at full speed while delivering his rapid-fire expletive laden rants. He often looked like an amphetamine-fuelled caged animal on every stage, his iconic side-to-side pacing whilst staring intently at the microphone or the floor seemed to create the energetic fuel link to his brain allowing his always whirring mind to […]



Bring Back Uncle Walter’s Way!

By Denis Campbell • May 31st, 2008 • Category: Innovators

In 1966, five years before the opening of his crown jewell theme park in Orlando, Walt Disney succumbed to cancer. His service legacy lives on through the Disney Institute where executives from around the globe come to embrace the Disney ethos and, in theory, bring Walt’s Way to their businesses.
Walt ensured Disney executives never allowed […]



Robert Mondavi - Master Vintner

By Denis Campbell • May 17th, 2008 • Category: Innovators

Julio Gallo is seen in this photo toasting Robert Mondavi on the occasion of his 90th birthday.
Without Mr. Mondavi, who died peacefully yesterday in his Napa Valley home at the age of 94, Mr. Gallo, his brother Ernest and indeed all of California would forever be known as the world’s largest producer of screw-top, crap, […]



I Hear You Better When You Whisper

By Denis Campbell • May 8th, 2008 • Category: Innovators

Forget Dr. Doolittle.
 
Cancel the rental of the Robert Redford movie.
 
These guys don’t come close to spending a day with a 5’ 3” spark-plug in Southern Wales who spends her days teaching us how to listen to the language of our own soul by helping us to listen to and learn from her four horses.
 
Meet Helen […]



Miley Cyrus All Growed Up

By Denis Campbell • May 5th, 2008 • Category: Innovators

There is a furore in America as Disney’s Hannah Montana’s alter ego actress Miley Cyrus, a genuine idol to pre-teens and younger, had a grown-up photo shoot with Annie Lebovitz for Vanity Fair.
The 15-year old was shown in one shot wrapped only in a bedsheet and in another sprawled, fully clothed, across Billy Ray Cyrus, […]



The Champion of Skycaps, Waitresses and Delivery Drivers

By Denis Campbell • Apr 30th, 2008 • Category: Innovators

 The name “Sledgehammer” Shannon Liss-Riordan has become a nightmare for companies from American Airlines to Starbucks Coffee, FedEx to the Four Seasons Hotel and Ruth’s Chris to Saugus, Massachusetts’ landmark Hilltop Steakhouse.
The message is simple, deny your tip-dependent staff their due or change their classification to obfuscate your own culpability or otherwise discriminate against your […]



The Zebras Rarely Get Respect

By Denis Campbell • Apr 25th, 2008 • Category: Innovators

That’s too bad because a great one passed away this week, National Basketball Association former referee and supervisor of league officials Darell Garretson died in his home at age 76. The league’s website NBA.com did not mention it.
The feed was picked up from ESPN.com. The NBA did issue a press release. Larry Brown leaving yet […]



Service the Rochester Way

By Denis Campbell • Apr 22nd, 2008 • Category: Innovators

CASUAL Male Group’s Rochester Big and Tall chain has had my custom for 20 years. As my girth crept upwards, the US firm’s selection is hard to duplicate.
Their hallmark is providing exceptional one-to-one in-store service through dedicated and